Your trust matters to us, and we take it seriously
Last updated: January 2024
Hey there! Look, we get it - nobody actually enjoys reading privacy policies. But since you're staying with us up here in the mountains, we figured you'd want to know how we handle your info. We've tried to keep this as straightforward as possible.
When you book a room or use our services, we're gonna need some basic stuff from you. Your name, contact details, payment info - the usual suspects. We also collect information about your stay preferences because honestly, if you liked that specific mountain-view suite last time, we'd love to offer it to you again.
Our website uses cookies (not the chocolate chip kind, unfortunately). These help us remember your preferences and make your browsing experience smoother. If you've disabled cookies in your browser, some features might not work as well, but you'll still be able to browse around.
We're not in the business of selling your data to random companies. That's just not our style. We use your information to manage your reservations, process payments, and make sure your stay is comfortable. Pretty straightforward stuff.
Sometimes we'll send you emails about special offers or events happening at the resort. If that's not your thing, there's always an unsubscribe link at the bottom. No hard feelings.
We might also use your info to improve our services - like if everyone's complaining about the pillow selection, we're gonna take note and do something about it. We analyze trends and feedback to keep getting better at what we do.
We work with some trusted partners to make everything run smoothly - payment processors, booking platforms, that sort of thing. They only get the information they need to do their job, and they're bound by their own privacy commitments. We don't just hand over your data to anyone who asks nicely.
We take security seriously around here. Your payment information is encrypted, our systems are regularly updated, and we've got safeguards in place to protect against unauthorized access. That said, no system is 100% bulletproof - but we're doing everything we can to keep your data safe.
Our staff is trained on privacy practices, and only team members who actually need access to your information can see it. We're not letting the housekeeping staff peek at your credit card details or anything weird like that.
You've got the right to see what info we have on you and ask us to fix anything that's wrong. Just reach out and we'll help you out.
Want us to delete your data? We can do that, though we might need to keep some records for legal or accounting reasons.
Don't want promotional emails? No problem. You can unsubscribe anytime or let us know directly.
Need a copy of your info? We can provide it in a format you can use elsewhere if you'd like.
We love having families stay with us, but our website isn't designed for kids under 13 to use on their own. We don't knowingly collect personal information from children. If you're a parent and think we've somehow gotten info from your kid, let us know and we'll delete it right away.
We're located in Canada, so your information is primarily stored and processed here. If you're visiting from another country, your data might cross borders - but we'll still protect it according to this policy and applicable laws. For our European guests, we comply with GDPR requirements and respect all your data protection rights.
Every now and then, we might need to update this privacy policy. Could be because of new regulations, changes in how we operate, or new services we're offering. When we make significant changes, we'll let you know - probably through email or a notice on our website. The "last updated" date at the top will always reflect the most recent version.
If you've got questions about this privacy policy or how we handle your information, don't hesitate to reach out. Seriously - we'd rather you ask than worry about it.
Email us: reservations@ignisvalquinthos.info
Call us: (403) 555-0142
Write to us: Ignis Valquinthos Hotel, 1250 Mountain View Drive, Banff, AB T1L 1B2, Canada